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Find answers to the most frequently asked questions below.

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LOTTO MAX is offering customers, concert-goers, sports enthusiasts and patrons of awesomeness a chance to win tickets and connect up close with their greatest passions. To participate in LOTTO MAX UP CLOSE contests, participants must create a Winner's Edge account and accept the Rules and Regulations of each contest as they become available. Participants are welcome to enter as many contests as they like.​

Q: Do I have to purchase a LOTTO MAX ticket to participate in LOTTO MAX UP CLOSE?

No, no ticket purchase is required. LOTTO MAX UP CLOSE is open to any resident of Ontario eighteen (18) years of age or older with a Winner’s Edge account.

Q: Why should I sign up for an account?

You can’t get access to LOTTO MAX UP CLOSE unless you get a Winner’s Edge account. You see, in order to make sure the right prize is awarded to the right person, participants have to register for an account and create a profile. In signing up, you’ll gain access to the LOTTO MAX UP CLOSE program and have the option of staying informed on all of the Winner’s Edge program information which allows you to receive news on the latest OLG contests, exclusive ecoupons, winning number emails, jackpot alerts, OLG newsletters and loads of other fun stuff customized to the way you play. Signing up only takes a couple minutes, and it’s easy to change your account preferences or unsubscribe at any time.


Q: When I sign up for any of these services, how will I know my sign-up is complete?

Once you complete the sign-up process, a confirmation email will be sent to your email address (the same email address which you used when signing up for the service). This email will contain a link that you use to activate your account. This type of a "double opt-in" process is used to protect customers against false activations, for example where one person subscribes on another person's behalf or without that person's permission or knowledge.

Q: How can I change which emails I receive?

Log in and visit your Account page, then scroll down to Email Preferences and click the “Update Email Preferences” button to review your account preferences. Then scroll to your email settings to make your desired changes, click “Change Email Preferences” and your selections will be updated instantly.

Q: What if I no longer wish to receive a specific email?

You can opt out of our email program at any time by either using the unsubscribe link contained in any OLG email sent to you or by logging in to your account and updating your email preferences.

Q: What type of information can I expect to see in my LOTTO MAX UP CLOSE emails?

We’re always looking for new ways to blow your mind with LOTTO MAX UP CLOSE. So we’ll be adding new music, sports and entertainment experiences all the time as they become available. Our email program is one of the best ways we have to keep you in the loop, and make sure you keep selecting draws for your chance to win.

Q: How long do you keep my information on file?

Your information will be kept, and your account maintained as an active account, as long as you are participating in one or more email services (for example participating in email subscriber-exclusive contests), contests, coupons or other services associated with your Winner’s Edge account. We will also continue to keep your information as long as you are still reading our email messages and if we do not receive frequent bounce-backs from your email address.

If you are not subscribed to or participating in a service, and your email account has not been active for a period of two years from the date of last activity or original registration, whichever comes later, we will remove your records from our mailing list and we will no longer email to that email account, unless you re-subscribe to our email services.

Signing Up and Logging In

Q: If I already have a Winner’s Edge account, do I need to create a separate account just for LOTTO MAX UP CLOSE?

No. If you’ve signed up for Winner’s Edge you’re good to go. Your Winner’s Edge account is your exclusive online passport to a variety of OLG digital universes including LOTTO MAX UP CLOSE, the Winner’s Edge program and more. Simply log in with your email and Winner’s Edge password to enter draws at any time. This account will continue to provide you access to all future OLG lottery contests.

Q: Why am I getting the error message "Email address is already in use" when I try to sign up for an account?

The email you’re using to sign up must already be associated with a Winner’s Edge account. Are you already receiving Winner’s Edge emails? Or maybe you’ve participated in an OLG Lottery contest in the past, or signed up to receive ecoupons? Then you already have an account! Simply log in with that account email and password and you’re ready to go Up Close.

However, if you receive this message and you have not already signed up for a Winner’s Edge account , it is possible that someone else has signed up using that email address. An email address cannot be used by more than one person. If you believe this message is incorrect or require additional assistance, contact the OLG Support Centre at 1-800-387-0098.

Q: Why can't I log in? The site is not recognizing my information.

You may have entered your email address or password incorrectly. Check that you haven't made any typos and that Caps Lock is off. Also make sure you haven't entered any spaces. If you continue to have an issue, go to the Forgot Login page.

Q: What if I forgot my password?

If you've already signed up for LOTTO MAX UP CLOSE or have a Winner’s Edge account and have forgotten your password, go to the Forgot Login page.

Q: I no longer have access to the email address that I signed up with. What should I do?

If you have forgotten or no longer have access to the email address that you signed up with, contact the OLG Support Centre at 1-800-387-0098 for assistance.

Your Account

Q: How do I change the email address in my profile?

To change your email address, you must log in with your Winner’s Edge account to update your profile.

Q: How do I change my phone number, address or other information I signed up with?

To change any of your personal information, simply log in with your Winner’s Edge account and update your profile.

Q: Why do I have to enter my date of birth when registering for an account?

OLG has firm policies and procedures to protect against minors participating in any lottery game or contest or engaging with our websites. Members must provide their date of birth in order to confirm that they are at least 18 years of age.

Q: What does OLG do with my personal information?

Protecting the privacy and confidentiality of personal information is important to us. The collection, use and disclosure of personal information by OLG is governed by The Province of Ontario's Freedom of Information and Protection of Privacy Act. Please visit our Privacy Policy page for more information.

Q: Is this account the same as my PlayOLG account?

No. If you have registered for PlayOLG, you will also need a Winner’s Edge account to participate in LOTTO MAX UP CLOSE promotions, receive promotion updates, plus Winner’s Edge benefits like Jackpot alerts and winning numbers details.



The Ultimate Raptors Experience prize pack includes four (4) tickets to see the Toronto Raptors vs. the New York Knicks at Madison Square Garden on March 25, 2020, exclusive accommodations, transportation, food, and other exciting New York activities.

In addition, LOTTO MAX is offering eight (8) Raptors-themed weekly draws. Visit the Contest Details page to view the existing and upcoming weekly prize draws.

Q: How do I enter for a chance to win the NYC Raptors Experience and weekly prizes?

Initial contest entry
The first time you enter the contest, log in to LOTTO MAX UP CLOSE using your Winner’s Edge account information. Next, select the Contest Details page and accept the contest rules and regulations to earn one (1) entry into the NYC Raptors Experience prize draw and one (1) entry into the current weekly prize draw.

Additional weekly contest entries
Make sure to visit LOTTO MAX UP CLOSE every week to enter the weekly draws. Log in every week using your Winner’s Edge account information and select the select the Contest Details page to earn one (1) entry into the current weekly prize draw (you will not be prompted to accept the contest rules and regulations).

Plus, earn up to fifty (50) bonus entries a day!
You can also earn bonus entries by entering OLG LOTTO MAX tickets purchased during the contest period. Simply enter the unique 22-digit ticket number on the Contest entry page to earn a bonus entry. You can enter up to fifty (50) tickets per day, evey day, throughout the contest period.

Q: Who can participate in the contest?

Anyone who’s a resident of Ontario 18 years of age or older with a valid Winner’s Edge Account. That is, anyone except the employees of the contest Sponsor/OLG, Sponsor/OLG advertising, promotion and contest management agencies, the Contest Manager/Administrator, OLG’s authorized retailers (including sole proprietorships and corporation partnerships), the Alcohol and Gaming Commission of Ontario, and each of their respective subsidiaries, affiliates, directors, officers, governors, agents, their advertising and promotional agencies.

Q: Can I enter if I work at a location where lottery products are sold?

No. If OLG lottery products are sold (by anyone) at your work location, you are not eligible to enter the contest.

Q: Can I win more than one prize?

Yes, every contest entry you submit enters you in the grand prize draw and the current weekly prize draw, and players are eligibile to win both draws.

Q: How will the draws be conducted?

Grand prize
One (1) Grand Prize Draw winner will be selected by a random electronic draw from all eligible entries received. In addition, ten (10) back-up entries will be randomly selected to be used, in the order they were drawn, for the Grand Prize, in the event that the winning entry initially drawn, and/or one or more of the back-up entries, do not qualify as per the contest eligibility requirements.

Weekly prizes
One (1) Weekly Prize Draw winner will be selected by a random electronic draw from all eligible entries received during each weekly contest period. In addition, five (5) back-up entries will be randomly selected to be used, in the order they were drawn, for each weekly prize, in the event that the winning weekly entry initially drawn, and/or one or more of the back-up entries, do not qualify as per the contest eligibility requirements. Visit the Contest Details page to view the existing and upcoming weekly prize draws.

All draws will be conducted by the Marco Corporation acting on behalf of OLG.

Q: When will winners be contacted?

Potential winners will be notified within 24 hours following the date of the draw. Attempts will be made to contact potential winners at the telephone number/email address listed in their Winner’s Edge Account. Eligible winners will have twenty-four (24) hours to claim their prize. After twenty-four (24) hours, a new winner will be selected if the first eligible winner is unresponsive.

Q: If I am a winner, how will I receive the prize?

Winners will be contacted by the contest organizer. Prize claiming details will be provided at the time of contact.

Q: Is there a skill-testing question I need to complete correctly before receiving my prize?

Yes. Winners must correctly answer a time-limited mathematical skill-testing question and complete a waiver before having their prize awarded.

Q: Is there a cash prize option instead of tickets?

LOTTO MAX Up Close is all about providing memorable experiences that money can’t buy. So each prize must be accepted as awarded and no prize substitutions of cash or otherwise, or transfer of the prize will be made.

Q: Can I give my tickets away if I’m unable to attend the Raptors game?

No. Prizes in this contest are not transferrable. Your Prize is specifically for you and your guest(s) to attend.

Additional Help

If you need further assistance or have questions that are not available on this help page, contact the Support Centre and we'll be glad to assist. For additional information, check the Program Terms for details.